Nicholas Papaspyrou
9/2020 - 11/2021

Technical Support/DevOps Engineer

Pressidium, London, UK

  • Linux Administration
  • Monitored automated build and continuous
    software integration process to drive build/release failure resolution
  • Wrote and updated documentation to outline the technical design of the entire project
  • Researched and identified new technologies and tools helping to grow agile development environment
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services
  • Defined and documented technical support best practices for website technologies
  • Leveraged strong understanding of WordPress core to manipulate admin and theme components
  • Converted design assets into component-based
    HTML, CSS and JavaScript
  • Tested troubleshooting methods, devised
    innovative solutions, and documented
    resolutions for inclusion in knowledge base for
    support team use