Technical Support/DevOps Engineer
Pressidium, London, UK
- Linux Administration
- Monitored automated build and continuous
software integration process to drive build/release failure resolution - Wrote and updated documentation to outline the technical design of the entire project
- Researched and identified new technologies and tools helping to grow agile development environment
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Defined and documented technical support best practices for website technologies
- Leveraged strong understanding of WordPress core to manipulate admin and theme components
- Converted design assets into component-based
HTML, CSS and JavaScript - Tested troubleshooting methods, devised
innovative solutions, and documented
resolutions for inclusion in knowledge base for
support team use